1. Nothing physical to ship
There is nothing physical to ship, so no delivery address, courier, tracking number or shipping fee is involved at any point. Because delivery is electronic, our apps and services are available to customers in India and internationally, with no delivery charge anywhere.
2. Apps: when your plan starts
A plan bought in one of our apps is delivered as access on the account you were signed in to when you paid. Nothing is sent to you that you have to install or unlock.
Activation is immediate. Normally the paid features are available the moment the payment succeeds, before you leave the payment screen. If the confirmation from Razorpay is delayed, activation can take a few minutes; it completes on its own, and no second payment is needed.
If the payment has gone through and the plan is still not active after a few minutes, you do not need to wait for us:
- In Layo, open the plan screen and tap “Already paid? Restore my subscription”. It re-checks the payment with Razorpay and activates the plan.
- In PG Connect, open More → Your plan and pull down to refresh.
- Otherwise, write to billing@nexotri.com with the date and amount, and we will sort it out. A completed payment is always honoured.
3. Apps: how long access lasts
Access runs for the period you paid for — a month or a year, depending on the plan — starting immediately. Plans do not renew automatically. If you pay again while a period is still running, the new time is added to the end of it, so nothing you have paid for is lost.
Our apps also have free tiers that need no payment at all. Nothing on this page is needed to start using them.
4. Services: how work is delivered
For websites, apps and custom software we build for you, what we deliver and how is agreed in the Proposal for your project. Usually:
| What | How it reaches you |
|---|---|
| Websites and web software | Deployed to your hosting, live at your domain |
| Android and iOS apps | Published to your Google Play or App Store account, or delivered as build files |
| Source code | Handed over through a code repository or as an archive |
| Documentation and training | Shared online; training sessions online, or in person in Kolhapur |
5. Services: timelines
Delivery dates are the ones set out in the Proposal, milestone by milestone. If something on either side changes them, we will tell you the new dates. We confirm each delivery by email or WhatsApp, so you always have a record of what was delivered and when.
6. Cancellations and refunds
Cancelling and refunds are covered in our Refund & Cancellation Policy. In short: app plans do not renew automatically, so there is nothing to cancel, and you can write to billing@nexotri.com within 7 days of a charge for a full refund.
7. Questions
Ask info@nexotri.com, call +91 84849 64515 (Monday to Saturday, 10:00 – 19:00 IST), or see our contact page.