1. What this policy covers
- Our apps — paid plans in PG Connect, Layo, Zym and Case Alerts, bought inside the Android app (sections 2 to 5).
- Our services — websites, apps and custom software we build for clients, and our hosting, maintenance and support plans (sections 6 to 9).
2. Apps: try before you pay
Our apps have free tiers, so you can use them properly before paying anything — no payment details needed. We would rather you took as long as you need to decide. What each tier includes, and the price of each plan, is on the product page: PG Connect, Layo and Zym.
3. Apps: cancelling
When you buy a plan in one of our apps, you pay once for a period — a month or a year. It does not renew automatically, and we never charge you again unless you choose to pay again.
So there is nothing to cancel. If you do not want to continue, simply do not pay again. Your plan stays active until the end of the period you paid for. There is no cancellation fee and no notice period.
When the period ends, your account moves back to the free tier. Your data is not deleted because a plan has ended.
4. Apps: refunds
If you pay and change your mind, write to billing@nexotri.com within 7 days of that charge and we will refund it in full. You do not need to give a reason.
After 7 days, the charge for the current period is not refundable. Specifically:
- we do not refund part of a period because you stopped using the app — the plan simply runs to the end of it;
- we do not refund earlier periods that have already been used;
- we do refund in full, regardless of the 7 days, any charge taken in error — a duplicate charge, for example.
If the app is not working
If an app is unavailable for a prolonged period because of a fault on our side, tell us. We will extend your plan by the time lost, or refund that time — whichever you prefer.
5. Apps: how to ask for a refund
Email billing@nexotri.com from the email address on your account — or, if your account uses a phone number, tell us that number — with the date and amount of the charge.
We reply within one working day. Approved refunds are sent back to the original payment method through Razorpay, and normally reach you within 5 to 7 working days, depending on your bank.
6. Services: projects
The rules in sections 6 to 9 apply unless the signed Proposal for your project says otherwise. Where the Proposal sets different terms, the Proposal prevails.
- Consultations and quotes are free. We never charge for them, so there is nothing to refund.
- Cancelling before work starts. If you paid an advance to book a project and cancel before work starts, we refund the advance in full.
- Once work has started, payments for work already done and for milestones already delivered are not refundable.
- Cancelling mid-project. You pay for the work completed up to that date, and we hand that work over to you. If you have already paid more than that, we refund the difference.
- If we cannot deliver. If we fail to deliver a milestone as agreed in the Proposal, and cannot fix it within a reasonable time after you tell us, we refund what you paid for that milestone.
7. Services: hosting and maintenance plans
You can cancel a hosting, maintenance or support plan by giving us 30 days’ notice in writing — an email or a WhatsApp message is enough. The plan runs until the notice period ends. If you have paid in advance for full months that fall after that, we refund those months pro rata.
8. Services: third-party costs
Some costs we pay on your behalf go straight to other companies — domain names, app store developer fees, hosting and similar services. Once paid, these are not refundable by us. Whether the provider will refund them is a matter for its own policy, and the accounts and services remain yours to use.
9. Services: how refunds are paid
Write to billing@nexotri.com with the project name and the invoice concerned. Once we have agreed a refund, we send it to the original payment method within 7 working days.
10. Chargebacks
If you raise a chargeback with your bank, please tell us as well. We will provide whatever the bank asks for, but a chargeback takes far longer to resolve than an email to us.
11. Questions
If anything here is unclear, ask: billing@nexotri.com, or call +91 84849 64515 (Monday to Saturday, 10:00 – 19:00 IST). Our Terms & Conditions and Delivery Policy cover the rest of how buying from us works, and our contact page has every way to reach us.