Legal

Shipping & Delivery Policy

Last updated 12 August 2026

Everything Nexotri sells is software, delivered over the internet. There is nothing physical to ship, so no delivery address, courier, tracking number or shipping fee is involved at any point.

What you receive, and when

A subscription is delivered as access on the account you paid from — the account identified by your email address. Nothing is emailed to you that you have to install or unlock.

Activation is immediate. In normal circumstances the paid features are available the moment the payment succeeds, before you leave the payment screen. If the confirmation from the payment gateway is delayed, activation can take a few minutes; it completes on its own and no second payment is needed.

If a payment has gone through and the plan is still not active after a few minutes, you do not need to wait for us. In Layo, open the plan screen and tap "Already paid? Restore my subscription", which re-checks the payment with the gateway and activates it. In PG Connect, sign in again on this website. If it is still not active, write to billing@nexotri.com with the date and amount and we will sort it out — a completed payment is always honoured.

How long access lasts

Access runs for the period you paid for — a month or a year, depending on the plan you chose — starting immediately. If you pay again while a period is still running, the new time is added to the end of it rather than replacing it, so nothing already paid for is lost.

Where we deliver

Because delivery is electronic, our products are available to customers in India and internationally, wherever you can reach the internet. There are no regions we exclude and no delivery charge anywhere.

Free plans

Both products have a free tier that needs no payment at all and no time limit. Nothing on this page is required to start using them.

Cancellations and refunds

Cancelling and refunds are covered separately in our Refund & Cancellation Policy. In short: cancel at any time with no fee, keep the period already paid for, and write to billing@nexotri.com within 7 days of a charge for a full refund.

Questions

Ask info@nexotri.com, or see the contact page for a phone number and address.