Legal
Refund & Cancellation Policy
Last updated 7 August 2026
This policy applies to subscriptions to PG Connect purchased from nexotri.com. It is written to be read, not to be difficult.
Try it before you pay
The Free plan has no time limit and needs no payment details. It is a working version of the product with lower limits, not a trial that expires. We would rather you used it for as long as you need to decide.
Cancelling
You can cancel a paid subscription at any time from your account on this website. There is no cancellation fee and no notice period.
When you cancel, your plan stays active until the end of the period you have already paid for. After that it reverts to the Free plan. We do not delete your data when a subscription ends — your properties, tenants and records remain, and anything above the Free plan's limits becomes read-only rather than disappearing.
Refunds
If you are charged and change your mind, write to billing@nexotri.com within 7 days of that charge and we will refund it in full.
After 7 days, a charge for the current period is not refundable. Specifically:
- We do not refund part of a month when you cancel mid-period. Your plan simply runs to the end of it.
- We do not refund earlier periods that have already been used.
- We do refund, in full and regardless of the 7 days, any charge that was taken in error — a duplicate charge, or a charge after you cancelled.
If the service is not working
If PG Connect is unavailable for a prolonged period because of a fault on our side, tell us. We will extend your subscription by the time lost, or refund that time, whichever you prefer.
How to request a refund
Email billing@nexotri.com from the address on the account, with the date and amount of the charge. You do not need to explain why.
We reply within one working day. Approved refunds are sent back to the original payment method through our payment gateway and normally reach you within 5 to 7 working days, depending on your bank.
Chargebacks
If you raise a chargeback with your bank, please tell us as well. We will provide whatever the bank asks for, but a chargeback takes far longer to resolve than an email to us.
Questions
Anything unclear here, ask: billing@nexotri.com, or see the contact page for a phone number and address.